![]() ![]() The ADA uses the term “auxiliary aids and services” (“aids and services”) to refer to the ways to communicate with people who have communication disabilities. The rules apply to communicating with the person who is receiving the covered entity’s goods or services as well as with that person’s parent, spouse, or companion in appropriate circumstances.The key to communicating effectively is to consider the nature, length, complexity, and context of the communication and the person’s normal method(s) of communication.Covered entities must provide auxiliary aids and services when needed to communicate effectively with people who have communication disabilities.The purpose of the effective communication rules is to ensure that the person with a vision, hearing, or speech disability can communicate with, receive information from, and convey information to, the covered entity.This publication is designed to help title II and title III entities (“covered entities”) understand how the rules for effective communication, including rules that went into effect on March 15, 2011, apply to them. The goal is to ensure that communication with people with these disabilities is equally effective as communication with people without disabilities. The ADA requires that title II entities (State and local governments) and title III entities (businesses and nonprofit organizations that serve the public) communicate effectively with people who have communication disabilities. For example, people who are blind may give and receive information audibly rather than in writing and people who are deaf may give and receive information through writing or sign language rather than through speech. People who have vision, hearing, or speech disabilities (“communication disabilities”) use different ways to communicate. For information about the legal requirements, visit Laws, Regulations & Standards.For a beginner-level introduction to a topic, view Featured Topics. ![]() No cost is passed on to the CapTel user for using the service.Read this to get specific guidance about this topic. There is a cost for each minute of captions generated, paid from a federally administered fund. These captions are then sent to your phone. ![]() The operator generates captions of what the other party to the call says. IP Captioned Telephone Service may use a live operator. If you're interested in becoming a beta tester and providing input on this exciting new product, please contact CapTel to learn LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON.
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